Lov Lov Coffee Privacy Policy
Updated and effective date: 18/11/2022
Lov Lov Coffee ("we", "us" or "our"), the operator of Lov Lov Coffee, respects your concerns about privacy and values our relationship with you.
When you visit a store (hereinafter referred to as the "store") authorized by our SaaS service provider SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect, process and use personal information about you (including your employees) and/or persons acting on your behalf or acting on your behalf). If you visit or purchase on the store, we may also collect, process and use your personal information. We are fully aware of the importance of your personal data and we are committed to ensuring the integrity and security of our store. This Privacy Policy describes the types of personal information we collect about you, how we use this information, with whom we share the information, and the choices available to you regarding our use of this information.
This privacy policy will explain your understanding of the following:
what we collect
Information you provide
How we use personal data
How we use "Cookies" and other similar tracking technologies
How we process, share, transfer and disclose personal data
Your rights and choices
How we protect personal data
How to update this privacy policy
How to contact us
what we collect
We may obtain personal data about you from a variety of sources. We may collect this information when you visit and/or use our social media/social network pages (or their related stores or corresponding applications, e.g. Facebook, Instagram) through our store or through your visit and/or use of our social media/social network pages. Our products are sold in many department stores or other types of physical stores. If you are a member of our store, when you purchase goods in the physical stores, the relevant records will also be collected by us. When you visit this store, our social media/social network pages (or their related stores or corresponding applications), we may also do this through automated means or using technologies such as cookies, web server logs and web beacons. Collect certain information about your device or usage.
Categories of information you provided
The categories of personal information collected by the store may include the following categories: 1. Identification categories - (1) those that identify individuals (such as members’ names, addresses, phone numbers, emails, etc.); (2) those that identify financial entities (such as credit cards or Financial institution account information, etc.); (3) Identifiers in government information (such as unified identity card number, unified certificate number, tax registration number, passport number, etc.). 2. Personal characteristics category - personal description (such as gender, date of birth, size, etc.). 3. Social situation – (1) Home and facilities (such as residential address, etc.); (2) Property (such as movables owned or with other rights, etc.); (3) Immigration situation (passport, work permit documents, residence certificate documents, etc.) ); (4) Life style (such as the types of consumer goods used and details of services, etc.); (5) Memberships of charitable organizations or other groups (such as records of participants in corporate associations, clubs or other voluntary groups, etc.).
[Note: Be sure to list everything that applies to your business]
Information you provide
You may choose to provide us with personal data in a variety of ways, such as when you register on our store, or when you shop on our store, or through our social media (or its related stores or corresponding extensions) . The types of personal data you may provide to us (if applicable) include:
Contact information (such as name, postal address, email address, mobile or other telephone number, mobile service provider);
Age and date of birth;
Gender, preferred language;
race, gender, preferred language;
Username and password
Payment information (such as your payment card number, expiration date, shipping address and billing address);
Purchase history;
Product preferences and communication channel preferences;
Content you provide (such as photos, videos, reviews, articles, survey responses, and comments);
Information that you provide to us when you visit our social media pages (such as your name, profile picture, likes, location, friends list and other information described on the social media network or application registration page, or when you use geolocation details when using our mobile applications);
Device identifiers, such as information about the device, such as a MAC address, IP address, or other online identifiers.
You voluntarily provide us with your personal data, but if you do not provide your personal data, you may not be able to obtain certain services and promotions.
Why we collect your personal information
The specific purpose of collecting personal information by the store is to provide you with goods or services, including but not limited to providing: (1) consumer and customer management and services; (2) consumer protection; (3) online shopping and other electronic products Business services; (4) Verify your personal identity (such as to protect you from fraud and other crimes); (5) Resolve various types of disputes (including but not limited to consumer disputes, intellectual property rights disputes, etc.); (6 ) promote safe trading practices; (7) collect debts; (8) notify you of business opportunities, products, services and updates; (9) detect and protect you and the store from error, fraud or other criminal activity, and monitor compliance with laws Risks; (10) Investigate potential illegal acts against personal safety, property safety and breach of contract; (11) Fulfill terms and conditions and return and exchange policies; (12) Acts in accordance with laws; and (13) Other information obtained at the time of collection Purposes to which you agree.
How we use personal data
We may use the information you provide for the following purposes:
Send you promotional content or other communications;
Provide you with the information and services you request;
To contact you to follow up on or confirm your order, appointment, return or refund, and to send you other non-marketing communications related to the products and services we provide to you;
Process your payments and/or transactions;
Create and manage your account, including accessing your purchase history;
Respond to your inquiries;
Tailor advertising to your interests and history in our stores, social media stores and elsewhere;
Communicate with you and administer your participation in special events, contests, sweepstakes, events (if any), surveys and other offers;
Operate and communicate with you on our social networks or [mobile applications];
Operate, evaluate and improve our business (including developing new products and services, enhancing and improving our products and services, managing our communications, analyzing our products, executing market research, data analysis and customer relationship management programs, and performing accounting , audit and other internal functions);
Comply with applicable legal requirements, relevant industry standards and our policies;
To avoid duplication and ensure the accuracy of your information, our records are regularly cleaned, linked or merged internally or through our service providers.
We may also use this information in other ways, and we will provide specific notice when we collect the information.
If you provide us with your personal data, we intend to use it for direct marketing purposes to provide or advertise the availability of our goods and/or services. However, we will confirm that you are not unwilling to accept the marketing information when we send it to you for the first time; if you are not willing, you can express your intention to us when you receive the marketing information for the first time, or you can express your intention to us at any time. It’s time to stop receiving marketing messages.
We may use the types of personal data set out in the "Information you provide" section above for direct marketing if you provide us with the relevant information and expressly consent to such uses.
Direct marketing communications may be sent to you through a variety of channels, including telephone, postal mail, email, text messages, mobile applications, web applications, social media stores and other communication methods. [Note: Include everything that applies to your business] If your consent has been obtained, the personal data you provide in the form, or when you agree to the above subscription, will be used by us for this marketing purpose at the same time. Our handling of any data transfer issues described in this paragraph will be consistent with that provided in this Privacy Policy.
If you do not want us to use your personal data for direct marketing, you can opt-out of our direct marketing at any time by following the procedures set out in the "Your Rights and Choices" section below. If you need it, we must stop using your personal data for direct marketing purposes without charging you any fees.
We will only use the personal data you provide for direct marketing in accordance with the Personal Data Protection Law of the Republic of China. Our direct marketing content may come in several forms, including but not limited to marketing mailings, emails and newsletters, details of which are set out in the subsections below.
How we process and use, share, transfer and disclose personal data
(1) Processing and utilization
Some functions of the store may be provided by our third-party partners, and we may entrust the partners (including technical service providers) to process some of your personal data. For example, when you use the automatic payment function, we may ask a third-party payment company to process your credit card information in order to charge you the relevant service fees according to your instructions; when using SHOPLINE to pay, we may ask the third-party service provider Personal data about you and your clients is processed by service providers who facilitate Know Your Client and transaction monitoring and risk management. [Note: Add any other vendors you share this information with. For example, sales pipelines, payment gateways, shipping and fulfillment applications] We will sign confidentiality agreements with third-party service providers to govern the purposes of data processing, processing periods and the responsibilities of both parties, and will require partners to comply with our requirements and this privacy policy. If you do not agree to the collection of personal information required by partners to provide relevant services, you or your customers may not be able to use the relevant services.
(2) Sharing
We will not share personal data with any third party unless one or more of the following circumstances apply:
At your request or with your prior express authorization or consent;
Relevant to the performance of our obligations under laws and regulations;
Directly related to national security and national defense security;
Directly related to public safety, public health and major public interests;
Directly related to criminal investigation, prosecution, trial and execution;
To protect your or any other person’s life, property and other major legitimate rights and interests, but it is difficult to obtain that person’s consent;
The personal data involved are disclosed by you to the public;
The personal information involved is collected from lawful and publicly disclosed information.
Sharing with SHOPLINE and SHOPLINE's affiliates: In order to provide you with SHOPLINE products and services, make recommendations that may be of interest to you, resolve account issues, and protect the personal and property safety of our affiliates or other users or the public, you acknowledge and Agree that we may share your and your customers' personal data with our affiliates. We will only share personal data to the extent necessary and subject to the purposes set out in this Privacy Policy. If we share sensitive personal data or our affiliates use and process personal data for different purposes, we will seek your authorization and consent again.
Sharing with our third-party partners: We will only share personal data for lawful, legitimate, necessary, specific and clear purposes, and will only share personal data that is necessary to provide relevant services to you or your customers. We will not share personal data that identifies you unless otherwise required by law or regulation. Typically, these third-party partners are also data controllers and will process personal data in their own account with your consent. Such partners may have their own separate privacy policies and user agreements.
[If you use a third-party marketing application to collect information about buyer activity on your store, please insert] In addition, when we use the store, we may use third-party features or services (including the Apps Store, payment gateways, or logistics service provider application). Please note that such features or services are provided by third parties. The rules and procedures described in this Privacy Policy do not apply to such third-party features and services. Any information you provide to third-party stores or services will be provided directly to the network operators of those services. Even if you access through a store, you must abide by the applicable privacy policies and user agreements, if any, of these third parties. We are not responsible for the content of any third-party store or the third-party policies regarding personal data and security measures. Before providing any personal information to a third party, you should read and understand the third party's privacy policy and user agreement.
(3) Transfer
In principle, we will not transfer control of personal data to any third party, except in the following circumstances:
At the request of the personal data subject, or with your prior explicit authorization or consent;
Relevant to the performance of our obligations under laws and regulations;
Directly related to national security and national defense security;
Directly related to public safety, public health and major public interests;
Directly related to criminal investigation, prosecution, trial and execution;
To protect your or any other person’s life, property and other major legitimate rights and interests, but it is difficult to obtain that person’s authorization and consent;
The personal information involved is disclosed by you to the public;
The personal information involved was collected from legally and publicly disclosed information;
Transfers occur when the operating entity changes following an acquisition, merger, reorganization, or bankruptcy.
Note: If transfer is necessary for the above reasons, we will inform you of the purpose and type of information and the transferee (if sensitive information is involved, we will also notify you) before the transfer, and obtain your consent, unless otherwise required by law or regulation. There are regulations. The transferee will continue to perform its personal data-related obligations under this Agreement. If we go bankrupt or cease operations and there is no assignee, we will delete or anonymize your personal data.
(4) Public disclosure
In principle, we will not disclose your personal data to the public or undefined groups, but we may disclose your personal data in accordance with our agreement with you or applicable laws and regulations.
Your rights and choices
We provide you with certain choices regarding the personal information we collect from you, such as how we use that information and how we communicate with you. To update your preferences, ask us to remove your information from our mailing lists, or submit a request, please contact us as described below.
Email Opt-out Announcement
You can tell us not to send you marketing communications by email at any time by double-clicking the unsubscribe link in the marketing emails you receive from us or by contacting us as described in the "How to Contact Us" section below . You can also send an exit request to {insert store's C
